Buy from Serpent LTD– Buy with Confidence

Serpent LTD only sells new and complete merchandise (unless clearly  described otherwise). If you receive an item from Serpent LTD and it is  not what you want, you may return it to us in new condition within 10  days from the purchase date for a refund. Shipping and handling charges  are not refundable.

If you have a question about a return or contact information, please contact us for assistance:

Serpent LTD Contact Info
Email: sales@serpent.com
Phone: (852) 35902148      

Returns should be sent to:

Rm825, 8/F, Shing Yip Industrial Building,
19-21 Shing Yip Street              
Kwun Tong, Kowloon, H.K. 91            
China          

Please include a copy of your invoice which shows the order number,  with a brief note if needed. Please use brown wrapping paper or a shipping box to return the items so as to not affix labels to the item  package itself.

Refunds are made via original payment method. For your security, please do not  email us credit card information.